Shipping policy

Thank you for shopping with Clean Culture. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy below.

Order Processing

  • All orders are processed within 1 business day after payment has been successfully received and verified.
  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
  • Once your order has been processed, you will receive a shipping confirmation email with tracking information, if available.

Please note that processing times are separate from shipping times.

Shipping Destinations

At this time, Clean Culture primarily ships within the United States.

If international shipping becomes available, eligible destinations and shipping rates will be displayed during checkout.

Shipping Times

After your order has been processed, the estimated delivery time is:

  • 1–3 business days within the United States.

Please note that delivery estimates are provided by the shipping carrier and may vary due to weather conditions, holidays, high shipping volumes, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated based on:

  • The customer's delivery address.
  • The size and weight of the order.
  • The selected shipping method.

Shipping charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable conditions will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment's progress.

If you do not receive tracking information within a reasonable time after your order has been processed, please contact us.

Delayed Deliveries

While we strive to meet the estimated delivery times, delays may occasionally occur due to factors outside of our control, including but not limited to:

  • Severe weather conditions.
  • Carrier delays.
  • High seasonal demand.
  • Incorrect or incomplete shipping information provided by the customer.

Clean Culture is not responsible for shipping delays caused by the carrier or unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

We are not responsible for orders delivered to an address provided incorrectly by the customer.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Clean Culture is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen, we recommend:

  • Checking with household members or neighbors.
  • Contacting the shipping carrier directly.
  • Reaching out to our customer support team for assistance.

We will do our best to help investigate the issue, although we cannot guarantee reimbursement for packages confirmed as delivered.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • Photos of the damaged package and product.
  • A brief description of the issue.

Our team will review your request and provide an appropriate resolution, which may include a replacement or refund if applicable.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Clean Culture

Email: CleanCulture.oficial@gmail.com

Phone: 267-735-2439

We are happy to assist you with any shipping-related questions or concerns.