Refund policy
At Clean Culture, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
We accept returns within 30 days of the date you receive your order.
To qualify for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include proof of purchase or order confirmation.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns or issue refunds for:
- Opened or used soaps.
- Opened or used shampoo bars.
- Personal care products that have been opened, used, or damaged after delivery.
- Gift cards.
- Clearance or final sale items (if applicable).
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email: CleanCulture.oficial@gmail.com
Please include:
- Your order number.
- Photos of the damaged or incorrect item.
- A brief description of the issue.
After reviewing your request, we will provide a replacement or a full refund at no additional cost if the issue is confirmed.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged.
- The wrong item was shipped.
- The error was caused by Clean Culture.
Shipping costs are non-refundable unless the return is due to our error.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method within 5–10 business days, depending on your financial institution.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at:
CleanCulture.oficial@gmail.com
Order Cancellations
Orders may be canceled only before they have been processed for shipment.
Once an order has been processed or shipped, it cannot be canceled and must follow the return procedure described above.
Contact Information
If you have any questions regarding this Refund Policy, please contact us:
Clean Culture
Email: CleanCulture.oficial@gmail.com
Phone: 267-735-2439
